37% of surveyed businesses responded that they did not pay unofficial customs fees while 35% of respondents said they were unaware of these fees.
According to “Report on the Results of the 2015 Survey of Business Satisfaction with the Customs Administrative Procedures” launched on Thursday, 37% of surveyed businesses responded that they did not pay unofficial customs fees while 35% of respondents said they were unaware of these fees.
VCCI Chairman Vu Tien Loc addresses the launching ceremony of the report.
Meanwhile, previous surveys showed that the percentage of businesses paying unofficial customs fees was 57% in 2012 and 49% in 2013.
“If this data serves as a measure for integrity of customs officers, the 2015 survey indicates improvement in comparison with the previous ones,” says the report.
Among the findings from the survey, in rating of the level of compliance of customs officers with regulations, most respondents rated it as ‘normal’ (55%-61%) across all indicators. 38% of the respondents agreed that “customs officers perform their assigned duties and functions.”
Regarding attitude, 35% of the respondents agreed that customs officers “showed a civilized and polite attitude during communication,” and 32% found that customs officers were “treating businesses as their partners.”
Concerning changes in the customs legislation during the 2010-2015 period, 94% of the respondents rated the changes as ‘positive/rather positive’. With regard of the ease of implementation, 64% thought it was ‘easy to implement customs laws’.
The survey was conduct by the Vietnam Chamber of Commerce and Industry (VCCI), the General Department of Vietnam Customs (GDVC), and the Vietnam Governance for Inclusive Growth (GIG) Program which is funded by the United States Agency for International Development (USAID).
The survey results furnish the Vietnamese government with important information on the progress of implementation of reforms in Customs’ administrative procedures. The findings are used to identify appropriate measures to promote reforms and facilitate import and export activities of businesses.